Conversations - Enabling Notifications
How to enable Notifications for ConversationsFeaturedMentions / Tags on Facebook and Instagram
Mentions / Tags on Facebook and Instagram When your brand page and local pages are tagged on a Facebook or Instagram post, it will show up in Conversations. Let’s say someone posts "Hello PinMeTo" and tags the PinMeTo Malmö local page. This post will be automatically added to your ConversatiFeaturedConversations - Instagram
You can manage Instagram comments and mentions for all your accounts through Conversations. Here's how: 1. Connect your Instagram Business accounts to your Facebook pages. Make sure your all the Instagram accounts that you want to connect are Instagram Business accounts. Here's how to switch from a Personal to a Business account (from Instagram Help Center) How to connect a Facebook Page and Instagram account (https://www.faceboSome readersConversations - Instagram Direct Messages
Instagram Direct Messages are available to handle via our Conversations product. How to enable it? If you aren't already using any of our other IG supported features such as IG comments and mentions(Conversations product) or IG posts(Posts product) follow the following steps. 1. Connect your Instagram Business accounts to your Facebook pages. Make sure all your Instagram accounts that you want to connect are Instagram Business accounts. Here's how to switch from a Personal to aSome readersConversations - Saved Replies
Saved replies will help you reply to your customers more quickly, using predefined and saved replies. Here is how you do it: Navigate to Conversations - Saved replies Add a name for your saved reply and the content of the saved reply below that Click add If you want to edit a saved reply, click on it, and the text will show at the top ready for editing. Once you have moSome readersConversations - Conversation types
Direct Messages Facebook Direct Messages - This conversation type allows businesses to handle direct messages from their customers via their brand and local pages on Facebook, in one place Google Business Messages - This conversation type allows businesses to handle business messages from their mobile customers via Google in one place. Google Business Messages is only available through Google partner companies such as PinMeTo. Instagram Direct Messages - This convFew readersConversations - Insights
New conversations It shows the total amount of conversations in our Conversations product for the selected period It compares the amount of new conversations you had during the previous period of 'x' days to your currently selected period of 'x' days It shows the total amount of conversations per day for the selected period Conversations per typFew readersConversations - Private Notes
Private Notes Internal Notes is a function that allows PinMeTo users to add internal notes to conversations with customers, so anyone who is assisting the same customer can read these notes and provide better service. Be GDPR Aware: Your customers have the right to request to view any kind of information you may have stored regarding them, so keep this in mind when writing notes regarding your customers. How to use them? Your conversation text box has a tab called "Note." Simply clFew readersConversations - Insights - Saved Filters
PinMeTo's ''Saved Filters'' feature allows Conversations users to create, apply, and save filters in the Insights section. This will help you configure how you work with the list, and more easily find the information you are looking for. Navigate to Conversations - Insights You will see the ''All items'' pre-defined saved filter, and the three lines with dots button which allows you to select filters (https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/captFew readersConversations - FAQ
What is the medium time for PinMeTo Conversations to show a new conversation in the list? Google Review - Up to a few minutes Google Question & Answer - up to 12 hour delay due to Google ongoing Issue Google Direct Message - A few seconds FB Recommendation - A few seconds Facebook Comment - A few seconds Facebook User Post - A few seconds Facebook Direct Message - A few seconds Instagram Comment - A few secondsFew readersConversations - Inbox - Saved filters
PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters in the Inbox in Conversations. This will help you configure how you work with the conversations that need replies. Here's how to do it: Navigate to Conversations - Inbox You will see the ''All Open'' pre-defined saved filter, and the three lines with dots button Click on the three liFew readersI can't reply to a Google Review in Conversations
If you are having issues replying to a Google Review in Conversations, please make sure that your reply doesn't contain an e-mail address or a link as Google doesn't accept those in the replies to Reviews. If the problem still persists, do not hesitate to contact our Customer Success Team.Few readersHow to handle Google Q&A's via our Conversations product
To handle your Google Q&A's in Conversations, access the filter option and choose "Google" and "Question & Answer" as illustrated in the image below:Few readersTrustpilot in Conversations
Trustpilot is an open to all review platform. Consumers can leave reviews regarding companies and companies can interact with their consumers, understand them and act on feedback. PinMeTo's customers can check and reply to Trustpilot ratings and reviews via Conversations. In order to be able to manage your Trustpilot ratings and reviews, you need to do the following: HaveFew readersUpdates from Conversations and Reviews
We've updated our platform, giving our Reviews users more clarity and consistency in both visuals and text. We've now split Conversations and Reviews into two distinct products. Conversations is your go-to hub for keeping track of and responding to mentions, comments, messages, and reviews from a range of networks like Google, Facebook, Instagram, and Trustpilot. On the other hand, Reviews is solely focusedFew readers