Conversations - Enabling Notifications
How to enable Notifications for ConversationsSome readersConversations - Instagram Direct Messages
Instagram Direct Messages are available to handle via our Conversations product. How to enable it? If you aren't already using any of our other IG supported features such as IG comments and mentions(Conversations product) or IG posts(Posts product) follow the following steps. 1. Connect your Instagram Business accounts to your Facebook pages. Make sure all your Instagram accounts that you want to connect are Instagram Business accounts. Here's how to switch from a Personal to aFew readersConversations - Instagram
You can manage Instagram comments and mentions for all your accounts through Conversations. Here's how: 1. Connect your Instagram Business accounts to your Facebook pages. Make sure your all the Instagram accounts that you want to connect are Instagram Business accounts. Here's how to switch from a Personal to a Business account (from Instagram Help Center) How to connect a Facebook Page and Instagram account (https://www.faceboFew readersConversations - Replying to a Google Review
If you are having issues replying to a Google Review in Conversations, please make sure that your reply doesn't contain an e-mail address or a link as Google doesn't accept those in the replies to Reviews. If the problem still persists, do not hesitate to contact our Customer Success Team.Few readersConversations - Saved Replies
Saved replies will help you reply to your customers more quickly, using predefined and saved replies. Here is how you do it: Navigate to Conversations - Saved replies Add a name for your saved reply and the content of the saved reply below that Click add If you want to edit a saved reply, click on it, and theFew readersConversations - Performance Insights
Conversations - Performance Insights This pages shows the number of new conversations received and other metrics that measure your team's output. New conversations by type It shows the total amount of conversations by type in our Conversations product for the selected period It compares the amount of new conversations you had during the previous period of 'x' days to your currently selected period of 'x' days It shows the total amount of conversations per day for the selected periFew readersConversations - Conversation types
Direct Messages Facebook Direct Messages - This conversation type allows businesses to handle direct messages from their customers via their brand and local pages on Facebook, in one place Google Business Messages - This conversation type allows businesses to handle business messages from their mobile customers via Google in one place. Google Business Messages is only available through Google partner companies such as PinMeTo.Few readersConversations - Private Notes
Private Notes Internal Notes is a function that allows PinMeTo users to add internal notes to conversations with customers, so anyone who is assisting the same customer can read these notes and provide better service. Be GDPR Aware: Your customers have the right to request to view any kind of information you may have stored regarding them, so keep this in mind when writing notes regarding your customers. How to use them? Your conversation text box has a tab called "Note." Simply clFew readersConversations - FAQ
What is the medium time for PinMeTo Conversations to show a new conversation in the list? Google Review - Up to a few minutes Google Question & Answer - up to 12 hour delay Google Direct Message - A few seconds FB Recommendation - A few seconds Facebook Comment - A few seconds Facebook User Post - A few seconds Facebook Direct Message - A few seconds Instagram Comment - A few seconds Instagram mention - up to 2Few readersConversations - Insights - Saved Filters
PinMeTo's ''Saved Filters'' feature allows Conversations users to create, apply, and save filters in the Insights section. This will help you configure how you work with the list, and more easily find the information you are looking for. Navigate to Conversations - Insights You will see the ''All items'' pre-defined saved filter, and the three lines which allows you to select filters (https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2024-10-10-at-1Few readersConversations - How to handle Google Q&A's
To handle your Google Q&A's in Conversations, access the filter option and choose "Google" and "Question & Answer" as illustrated in the image below:Few readersConversations - Trustpilot
Trustpilot is the world’s largest independent review platform for online shopping and services. PinMeTo's customers can check and reply to Trustpilot reviews in the Reviews and *Conversations *apps. Step-by-step guide to responding to Trustpilot reviews In order to be able to manage your Trustpilot ratings and reviews, you need to do the following: Have the *ConversationsFew readersConversations - Inbox - Saved filters
PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters in the Inbox in Conversations. This will help you configure how you work with the conversations that need replies. Here's how to do it: Navigate to Conversations - Inbox You will see the ''All Open'' pre-defined saved filter, and the three lines Click on the three lines buttoFew readersConversations - Bulk Reply
Bulk Reply Step-by-Step guide to using Bulk Reply Here is a step-by-step guide to replying to more than one Google review or Facebook recommendation at a time in Conversations and Reviews. Optional Step 1: Apply filters Most bulk actions start with applying some filters to make a more specific selection. You can do this by selecting a saved filter or by adding a new filter (https://help.pinmeto.com/en/article/saved-filters-listiFew readersConversations - Labels
Label your Conversations Use Labels to categorize your conversations based on customer sentiment, product, service, common interaction themes and more. The Labels work across your account so anyone in your team will be able to use the Labels. Labels can be add/edit/ by team members with a Manager role. The Labels can be used for filtering in your inboxes and insights. How to create and select a Label Navigate to a Conversation Expand the Labels dropdown by cliFew readersConversations and Reviews - Language Detection
The AI-powered Language Detection in Conversations and Reviews will automatically detect languages for your conversations. Once enabled a language will appear in the top of all your conversations if detected. If the system is unable to detect a language you can manually select one. Filtering per language makes it easy to Bulk Reply or in other ways manage conversations based on language.Few readersConversations - Help me to write
Help me to write Step-by-Step guide to using Help me to write Here is a step-by-step guide to using Help me to write in Conversations and Reviews. This service uses a large language model to help you create unique responses to all of your conversations on Google, Facebook, Instagram, and Trustpilot.Few readersConversations and Reviews - Sentiment Analysis
The AI-powered Sentiment Analysis in Conversations and Reviews will automatically detect sentiment for your conversations. Once enabled the sentiment selector will automatically populate and sentiment scores will appear in the dropdown. If the system is unable to detect the sentiment or you want to change it you can manually select one. The detection only happens for the first message. If you feel the sentiment has changed during the conversation you can change it if you wish. Another woFew readersConversations - Insights Overview
Conversations and Reviews insights Conversations and Reviews insights are broken down into different categories shown on separate pages: Performance insights - This pages shows the number of new conversations received and some metrics that measure your team's output. Reputation insights - This page shows your most important reFew readersConversations - Reputation Insights
Conversations - Reputation Insights Conversations and Reviews customers can access reputations insights from their inbox by clicking Insights in the left menu. Open reputations insights by clicking insights in the left menu. Overview The reputation insights page shows data that helps you understand and improve your online reputation. There are four sections to the page. Filters and date selectorsFew readersConversations - Automatic Reply Rules
Automatic Reply Rules Conversations and reviews users can save time by creating rules to automatically reply to Google reviews without text (rating only). How it works You can create rules for reviews with any star rating 1 -5; and combinations of these, e.g. 4 & 5 star To ensure the right language is used, you can configure different rules for the locations in different countries. Rules can be paused and deleted. Step-by-step To create a rule, you must have the permission MaFew readersConversations - Mentions / Tags on Facebook and Instagram
Mentions / Tags on Facebook and Instagram When your brand page and local pages are tagged on a Facebook or Instagram post, it will show up in Conversations. Let’s say someone posts "Hello PinMeTo" and tags the PinMeTo Malmö local page. This post will be automatically added to your ConversatFew readers