Conversations - Enabling Notifications
How to enable Notifications for ConversationsFeaturedConversations - Conversation types
Direct Messages
Facebook Direct Messages - This conversation type allows businesses to handle direct messages from their customers via their brand and local pages on Facebook, in one place
Google Business Messages - This conversation type allows businesses to handle business messages from their mobile customers via Google in one place. Google Business Messages is only available through Google partner companies such as PinMeTo.
Reviews
Facebook *Some readersConversations - Private Notes
Private Notes
Internal Notes is a function that allows customer service representatives to add internal notes to conversations with customers, so anyone who is assisting the same customer can read these notes and provide better service.
Be GDPR Aware:
Your customers have the right to request to view any kind of information you may have stored regarding them, so keep this in mind when writing notes regarding your customers.
How to use them?
Your conversation text box has a tab calleSome readersConversations - FAQ
What is the medium time for PinMeTo Conversations to show a new conversation in the list?
Google Review - Up to a few minutes
Google Question & Answer - up to 12 hour delay due to Google ongoing Issue
Google Direct Message - A few seconds
FB Recommendation - A few seconds
Facebook Comment - A few seconds
Facebook User Post - A few seconds
Facebook Direct Message - A few seconds
Instagram Comment - A few secondsSome readersI can't reply to a Google Review in Conversations
If you are having issues replying to a Google Review in Conversations, please make sure that your reply doesn't contain an e-mail address or a link as Google doesn't accept those in the replies to Reviews.
If the problem still persists, do not hesitate to contact our Customer Success Team.Some readersConversations - Saved Replies
Saved replies will help you reply to your customers more quickly, using predefined and saved replies.
Here is how you do it:
Navigate to Conversations - Saved replies
Add a name for your saved reply and the content of the saved reply below that
Click add
If you want to edit a saved reply, click on it, and the text will show at the top ready for editing. OncSome readersConversations - Insights - Saved Filters
PinMeTo's ''Saved Filters'' feature allows Conversations users to create, apply, and save filters in the Insights section.
This will help you configure how you work with the list, and more easily find the information you are looking for.
Navigate to Conversations - Insights
You will see the ''All items'' pre-defined saved filter, and the ''Filter'' button which allows you to select filters
 or IG posts(Posts product) follow the following steps.
1. Connect your Instagram Business accounts to your Facebook pages.
Make sure all your Instagram accounts that you want to connect are Instagram Business accounts. [Here's how to switch from a Personal to aFew readersConversations - Instagram
You can manage Instagram comments and mentions for all your accounts through Conversations. Here's how:
1. Connect your Instagram Business accounts to your Facebook pages.
Make sure your all the Instagram accounts that you want to connect are Instagram Business accounts. Here's how to switch from a Personal to a Business account (from Instagram Help Center)
[How to connect a Facebook Page and Instagram account](https://www.faceboFew readers