Question 1

How-To Set Up Open Hours and Special Open Hours

Accepted Answer

How-To Set Up Open Hours and Special Open Hours

${youtube}How-To Set Up Open Hours and Special Open Hours

The Holiday Season is upon us and that means your business will probably be open for a longer period of time, with a different schedule, so that customers have time to use your services in time for Christmas Eve!

In this short presentation today we’ll teach you how to change your Open Hours and Special Open Hours, for one, many or for all your locations at once, on Google, Apple and Bing as networks that carry special opening hours.

The Open Hours is the time during which a business or organization is open for customers or visitors.

The Special Open Hours are the temporary opening hours your business or organization is open for customers or visitors, such as during the Holiday Season, bank holidays or other special events. The Special Open Hours are displayed on Google, Bing, Here, TomTom and Apple.

You can set up Open Hours and Special Open Hours in PinMeTo, location by location, for many locations or all at once! As for the Special Open Hours, you can decide from when this new schedule will be in effect and PinMeTo will inform all networks that support Special Open Hours about the temporary opening time and revert to your original schedule after that period.

To set up the Open Hours for a Location, go to Listings, Locations, Locations List and sel

Question 2

Adding locations to Listings

Accepted Answer

You can add locations to Listings in two ways:

Add them manually one by one - this is recommended if you want to add one or two locations at a time.
Importing a location file - recommended if you wish to add multiple locations at ones.

1. Add single locations

Go to Listings - Locations
Press 'Add location'

We offer three types of locations that you can create in PinMeTo
- Storefront - you use this when you only serve your customers at your physical address
- Storefront with Service Area (called hybrid by Google) - A business that serves customers at their business address, but also directly visits or delivers to customers. If your business doesn’t have permanent on-site signage, it's not eligible as a storefront and should be listed as a service-area business.
- Service Area - A business that visits or delivers to customers directly, but doesn’t serve customers at their business address. For example, businesses like cleaning services or plumbers. Service-area businesses can only create one profile for the metropolitan area that they serve.

Note: PinMeTo currently only supports Service Areas for Google and Bing. For more info on Google's rules for Service Areas, please follow [this link.](https:

Question 3

How to Add a New User

Accepted Answer

How to Add a New User

PinMeTo is also made for teams and we know that teams are constantly growing and evolving.

So it's incredibly easy to add a new user to your PinMeTo account.

To create a new user in PinMeTo Places, your role should be set as Owner of the account.

${youtube}How To Add a New User

Follow these steps:

Click on the grid icon in the upper right corner of your screen. Then select Account Settings.
In the Access Manager, click on the Add New User button.

Type the User information and set the Permissions for this role. Then choose the access level this account will get - a regular User or Owner of the account. Owners will have access to all products, locations and groups.
You can also choose the API Developer Role. This role is intended for users who will be implementing API integration with PinMeTo and require access to credentials, documentation, and logs. If the user only needs access to API settings, there is no need to grant permissions to any groups or locations.

When adding a regular User, you have to set additional permissions as well, such as the locations they should manage and the groups to be part of.
The n

Question 4

Saved Filters - Listings, Conversations and Posts

Accepted Answer

PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters across the Listings, Conversations and Posts products.

Here’s how this feature applies to each product:

Listings

Filters/Saved Filters - Locations List

PinMeTo users can easily locate their desired locations using the Locations List feature in Listings.

To access it, simply head over to 'Locations' in the left menu, which will open the 'Location List'.

To narrow down the search, click on the three lines with dots button located on the right of the search bar to reveal the search options. From there, users can choose their preferred search criteria by adding the correspondent filters.

You can also click the button that says 'All Locations' by default, which has a down-pointed arrow. This will open a menu where you can add and create 'Filter' presets, giving you faster access to your most frequently used filters.

Saved Filters - Listings Insights

PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters in the Insights section of Listings.

This will help you get better use insights to measure your performance across segments of your locations.

Here's how to do it:

Navigate to Listings - Insights
You will see the ''

Question 5

Conversations - Bulk Reply

Accepted Answer

Bulk Reply

${youtube}Conversations - Bulk Reply

Step-by-Step guide to using Bulk Reply

Here is a step-by-step guide to replying to more than one conversation at a time in Conversations and Reviews.

Optional Step 1: Apply filters

Most bulk actions start with applying some filters to make a more specific selection. You can do this by selecting a saved filter or by applying a new filter.

Step 1 - Apply a filter

Step 2: Select

Click Select Multiple to enable selection checkboxes for the conversations shown in your feed.

Select Multiple You can select individual messages or check the checkbox at the top of your feed to select up to 100 visible messages. If there are more than 100 messages in your feed, you can load 100 more by scrolling down and clicking Load More.

Select

Step 3: Create your reply

When one or more conversations are selected with a selection checkbox, you will be given the options to Assign to, Close or Reply and Close these conversations.

When you reply you can either reply using a single typed or saved reply; or using multiple saved replies by clicking the Use a Saved Reply tab.

![Use saved replies](https:

Question 6

Getting Started with Posts

Accepted Answer

Getting Started with Posts

Posts enables you to post to multiple pages across several networks simply. Below you have the relevant articles to get started with your posting.

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