Question 1

Adding locations to Listings

Accepted Answer

There are two ways you can add locations to your Listings account.

The first is to add them manually one by one - this is recommended if you want to add one or two locations at a time.
The second is by importing a location template - recommended if you wish to add multiple locations at ones.

1. Add single locations

Go to Listings - Locations - Locations list
Press 'Add location'

We offer three types of locations that you can create in PinMeTo
- Storefront - you use this when you only serve your customers at your physical address
- Storefront with Service Area (called hybrid by Google) - A business that serves customers at their business address, but also directly visits or delivers to customers. If your business doesn’t have permanent on-site signage, it's not eligible as a storefront and should be listed as a service-area business.
- Service Area - A business that visits or delivers to customers directly, but doesn’t serve customers at their business address.
  - For example, businesses like cleaning services or plumbers.
  - Service-area businesses can only create one profile for the metropolitan area that they serve.

![](https://storage.crisp.chat/users/helpdesk/website/51fb207ba610b000/8fa24613-b7e3-4d75-83d

Question 2

Call-To-Action on Google Posts

Accepted Answer

Call-To-Action on Google Posts

The Call-To-Action (CTA) is an exceptional feature you can use to make your posts stand out. These come in handy when you want to guide your audience to external pages, like your website, your booking system, a campaign you’re promoting or even your company phone number to get more calls. The Call-To-Action is a special feature introduced by Google to their Location Posts. It will add additional information to your content that will shorten the path your customers need to take to - for example - book a table, place an order or sign up for your special deal.

PinMeTo gives you the option to add a Call-To-Action to your Google Post using our Posts feature. The CTA is optional.

${youtube}Call-To-Action on Google Posts

Follow these steps to get your Call-To-Action up and running!

Create a Google Post using our Posts feature.

Scroll down to the bottom of the page where you’ll see a section called Add call to action

There, you can choose between:

|| None - no CTA will be added

|| Call - your location’s phone number will be added automatically. A unique phone number will be used for each location. The button will be skipped on locations witho

Question 3

Conversations - Enabling Notifications

Accepted Answer

Conversations offers Email and Desktop notifications.

To enable them click on the Profile Settings icon in the top right corner and select ''Notifications''

Select the notifications you would like to receive and click ''Save''.

Email notifications

To prevent getting flooded with email notifications if lot of activity is happening at the same time email notification will be bundled together.

Desktop notifications

Make sure to allow notifications from PinMeTo on your browser when prompted.

Here is how to double check if your notifications are available and haven't been already blocked for the most popular browsers:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
[Opera](https:

Question 4

Call-To-Action on Facebook Posts

Accepted Answer

Call-To-Action on Facebook Posts

The Call-To-Action (CTA) is an exceptional feature you can use to make your posts stand out. These come in handy when you want to guide your audience to external pages, like your website, your booking system, a campaign you’re promoting or even your company phone number to get more calls. Call to Actions are a special feature you can use while posting on Facebook using PinMeTo. It will add additional information to your content that will shorten the path your customers need to take to - for example - book a table, place an order or sign up for your special deal.

PinMeTo gives you the option to add a Call-To-Action to your Facebook Post using our Posts feature. The CTA is optional.

${youtube}Call-To-Action on Facebook Posts

Follow these steps to get your Call-To-Action up and running!

Create a Facebook Post using our Posts feature.

In the Add content to your post section, select Link.

A pop-up will ask you to add the link you want to use in the post. Write or copy-paste here the link to your campaign, website, store, article - any link you want the user to be redirected to. Then, click Set.
The Call-To-Action option will show up. There, you can choose between many optio

Question 5

Enterprise Federation

Accepted Answer

Enterprise Federation

Security is a priority to PinMeTo.

Our team is dedicated to having your account always protected and that all data is secure.

That's why, besides passwords and two-factor authentication, we now introduce Enterprise Federation.

${youtube}How To Log In with Enterprise Federation

Here's how it works:

While signing in, click on Sign in with an organization E-mail.

Then, type in your company's e-mail address, the same account you're logged in on your Identity Provider, for example, your Google Account.
Finally, click Log in. It's that simple!

Enterprise Federation is also referred to as federated login, login with company e-mail or SSO (single sign-on). PinMeTo uses SAML 2.0 standard for exchanging authentication and authorization identities between security domains.

This means users will be more protected, without passwords, and the company can easily revoke access to a user in a very simple and easy process.

We work with several IDP, or Identity Providers, such as Azure AD or Google Workspace.

Enterprise Federation is available to enterprise customers, or you can subscribe to the service as an add-on. For additional information, reach out to support@pinmeto.com.

Question 6

Listings - Setting locations as 'Permanently Closed'

Accepted Answer

When should you set your locations to ''Permanently Closed''?

Show the customer the location is closed and will not re-open again

Why set the location as permanently closed instead of removing it

Ability to still manage any changes of information about that location from PinMeTo as users on the directories will still be able to modify any information regarding that location

We strongly advise to not set everyday's open hours to closed. Instead set the location to ''Permanently Closed'' or ''Temporarily Closed'' status.

3. How to set your locations to "Permanently Closed"

Navigate to Listings - Locations - Locations list - Select the location you need to set as ''Permanently Closed''

Scroll down to the ''Permanently Closed'' field and click on it

Tick the box to mark it as ''Permanently Closed'' and click ''Update''

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