Conversations - Conversation types

Direct Messages

Facebook Direct Messages - This conversation type allows businesses to handle direct messages from their customers via their brand and local pages on Facebook, in one place

Google Business Messages - This conversation type allows businesses to handle business messages from their mobile customers via Google in one place. Google Business Messages is only available through Google partner companies such as PinMeTo.

Google has discontinued Google Business Messages from July 31, 2024. Read more in the release notes from Google.

Instagram Direct Messages - This conversation type allows businesses to handle direct messages from their customers via their brand and local pages on Instagram, in one place.

Reviews

Facebook reviews - This conversation type allows businesses to check and reply to Facebook reviews from all their locations, in one place.

Google reviews - This conversation type allows businesses to check and reply to Google reviews from all their locations, in one place.

Trustpilot reviews - This conversation type allows businesses to check and reply to Trustpilot reviews from all their locations, in one place.

User posts

Facebook posts - This conversation type allows businesses to check and reply to posts on the businesses' brand and local pages, in one place

Comments

Facebook comments - This conversation type allows businesses to check and reply to comments on business posts, user posts, reviews, and ads, on both brand and local pages, in one place

Instagram comments - This conversation type allows businesses to check and reply to comments made by their customers for business posts on brand and local pages, in one place

Questions & Answers

Google Q&A - This conversation type allows businesses to check any questions made on Google via the Question & Answer feature regarding their brand or local pages, in one place

Mentions/Tags

Instagram - This conversation type allows businesses to check and reply to any tags or mentions made on Instagram regarding their brand and local pages, in one place

Updated on: 03/06/2024