Conversations - Saved Replies
Saved replies will help you reply to your customers more quickly, using predefined and saved replies.
Here is how you do it:
Navigate to Conversations - Saved replies
![](https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/captura-de-ecra-27_188954l.png)
Add a name for your saved reply and the content of the saved reply below that
Click add
If you want to edit a saved reply, click on it, and the text will show at the top ready for editing. Once you have modified it, click ''Save''
If you want to delete a saved reply, move your mouse over the desired one and click the ''X'' on the right-hand side.
Once you have created your replies, you can navigate to your open the saved reply selection in the inbox by clicking the saved reply icon or by starting a sentence with #.
![](https://storage.crisp.chat/users/helpdesk/website/46546499704a2400/30a75ed3-dd1c-4b69-9833-7a5fc1_15gh1vw.png)
Select the reply you would like to use, then send it
Updated on: 30/10/2023
Thank you!