Articles on: Conversations

Conversations - Saved Replies

Saved replies will help you reply to your customers more quickly, using predefined and saved replies.

Here is how you do it:

Navigate to Conversations - Saved replies

Add a name for your saved reply and the content of the saved reply below that

Click add

If you want to edit a saved reply, click on it, and the text will show at the top ready for editing. Once you have modified it, click ''Save''

If you want to delete a saved reply, move your mouse over the desired one and click the ''X'' on the right-hand side.

Once you have created your replies, you can navigate to your open the saved reply selection in the inbox by clicking the saved reply icon or by starting a sentence with #.

Select the reply you would like to use, then send it

Updated on: 30/10/2023

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