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Frequently asked questions
Facebook
How do I make someone an admin on a location page?
In order to make anyone an admin on your page, you need to do the following: Go to the page you would like to add a person to. Click on "Settings". Click on "Page roles" and in the field insert the name or e-mail of the person you would like to add. Click "Add". ** A description of your relationship to the Page (and authority to request a cha
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How to change username on Facebook
It's easy to change your Facebook @username. The username you choose will also appear in the page URL. Go to your Facebook page Click 'About' Select 'Edit' next to Username Create a new username of your choice Press 'Create username' to finish ![](https://storage.crisp.chat/users/helpdesk/website/5585c5e5cec5a800/e53f20dc-c165-4f7b
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Upload video as cover image
Unfortunately, Facebook's API does not support uploading videos for cover images via PinMeTo. For now, if you would like a video cover image, you have to upload it manually from your Facebook Business Manager.
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Google
How to send a support ticket to Google about a location duplicate
If the location is not supposed to be marked as a duplicate – meaning it should be active and published – you need to send a support ticket to Google support. You will need to tell them which location is marked as a duplicate, and which location it is marked as a duplicate of. You will also need to send storefront pictures showing that two locations exist. Here's how you contact Google support: In My Business, press the support button and a help window will pop up ![](https://
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What is UTM?
What is UTM? In a nutshell, UTM is a simple code that you add to your web page URL. It doesn't impact the performance of the URL in any way. UTM stands for "Urchin Traffic Monitor". This name comes from Urchin Tracker, a web analytics software that served as the base for Google Analytics. Sometimes UTM Codes are also called UTM Tags. What UTM code does & why should you use it UTM code helps you track the source of your visitors. Google Analytics can provide rough information on where
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Reviews when merging Google locations
Reviews from the location being merged are transferred to the location it is being merged with. You can confirm this by double-checking that the same reviews are being shown under the official and published locations on Google. When merging pages, you will not loose your previous reviews.
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How to merge two locations on Google
Find the location you want to mark as a duplicate on google and press "Edit your business information" Choose "Remove this place - mark as closed, non-existent or duplicate" Click "Select a reason" ![](https://storage.crisp.chat/users/helpdesk/webs
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