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Facebook

• How do I make someone an admin on a location page?

  In order to make anyone an admin on your page, you need to do the following: Go to the page you would like to add a person to. Click on "Settings". Click on "Page roles" and in the field insert the name or e-mail of the person you would like to add. Click "Add". ![](https://storage.crisp.chat/users/helpdesk/website/a2c06a9bb04ee800/c26d7914-3efa-4a5f-ae99-bbc60c_1cibSome readers

• Facebook Domain Verification

  What is Domain Verification? Domain Verification is a way for you to claim ownership of your domain in Facebook Business Manager. This ownership allows you to control editing privileges of your links and other content, which prevents misuse of your domain and keeps bad actors from spreading misinformation. Why do you need it for PinMeTo? In order to be able to post your website links to Facebook via Location Posts and use the full potential of PiFew readers

• How long does it take to delete a Facebook page?

  We never recommend deleting a Facebook page. The page should always be marked as permanently closed in your PinMeTo account. It takes 14 days to delete a page.  You need to delete the page, wait 14 days, then delete the page once again for it to be permanently deleted.  If you have a direct admin role on the Facebook page you can delete it. If you are not an admin you can't delete a page.Few readers

• How to delete a Facebook page

  Go to the page you wish to delete and click settings Click General Find the option Remove Page and delete your page. You now have to wait 14 days. After 14 days, do the same thing again and delete the page one more time for it to be permanFew readers

• Why can't I find the Facebook page when I search for it?

  9 out of 10 times, this happens because the page is new, and it takes time before it gets prioritized in the Facebook search. You will need to try to increase the page's activity and help the page appear higher in search by posting on the page, accumulating more likes, promoting it through ads, etc.Few readers

• How to merge two pages on Facebook?

  We can help you merge pages on Facebook; however, before we can proceed we  need you to add one of PinMeTo's onboarding managers to be a direct admin on the pages you want to merge. That is, we need to be admins on both the page you want to keep and the page you want to delete. If you do not own one of the pages, you need to get access to it first. Note: Although the rating, likes and check-ins are merged, the content – posts and comments – will be lost.Few readers

• Facebook Location Structure

  Easily manage multiple Pages with Facebook Locations With Facebook Locations, you can connect and manage all of your locations on Facebook. When you have the proper location structure in place, this tool lets you quickly add new location Pages, edit information for existing locations, and manage all your locations from one central place – **PinMeTo Places! ** Customers find your business faster Facebook Locations lets you list and manage all of your locations on Facebook so that eveFew readers

• How do I hide or delete a comment from a post on my Facebook Page?

  When you hide a comment from a post on your Page, the comment will only be visible to the person who wrote it and their friends. When you delete a comment from a post on your Page, the comment will be permanently removed from the post. To hide or delete a comment from a post in Conversations: Click the three dots under the comment Click and select Delete comment or Hide comment. ![](https://storage.crisp.chat/users/helpdesk/website/e374847f4bdcf800/a8020914-2Few readers

• How to change name on a Facebook page

  As long as you have access to the page and a direct admin role on that page, you can request a name change on the page. You change the name directly on the Facebook page via about > edit page name.  However, you must have been an admin for minimum one week. Go to your Facebook page Press 'About' Press 'Edit' next to name Enter new name  Press continue Facebook will now review your name change. When changing names on Facebook pages, it isFew readers

• I don't have access to a Facebook page, how can I get it?

  If you lost admin access to a page, or if you find a page that should belong to your business/organization but is owned by another user, you can start an admin dispute with Facebook. In order to proceed with an admin dispute, you must provide the following documents: **A notarized and signed statement from a person with sufficient knowledge and authority over this matter that includes all of the following: a)** A description of your relationship to the Page (and authority to request a chaFew readers

• How to change username on Facebook

  It's easy to change your Facebook @username. The username you choose will also appear in the page URL.  Go to your Facebook page Click 'About'  Select 'Edit' next to Username Create a new username of your choice Press 'Create username' to finish ![](https://storage.crisp.chat/users/helpdesk/website/5585c5e5cec5a800/e53f20dc-c165-4f7bFew readers

• Upload video as cover image

  Unfortunately, Facebook's API does not support uploading videos for cover images via PinMeTo. For now, if you would like a video cover image, you have to upload it manually from your Facebook Business Manager.Few readers

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Google

• How to send a support ticket to Google about a location duplicate

  If the location is not supposed to be marked as a duplicate – meaning it should be active and published – you need to send a support ticket to Google support.  You will need to tell them which location is marked as a duplicate, and which location it is marked as a duplicate of. You will also need to send storefront pictures showing that two locations exist. Here's how you contact Google support: In My Business, press the support button and a help window will pop up ![](https://Some readers

• What is UTM?

  What is UTM? In a nutshell, UTM is a simple code that you add to your web page URL. It doesn't impact the performance of the URL in any way. UTM stands for "Urchin Traffic Monitor". This name comes from Urchin Tracker, a web analytics software that served as the base for Google Analytics. Sometimes UTM Codes are also called UTM Tags. What UTM code does & why should you use it UTM code helps you track the source of your visitors. Google Analytics can provide rough information on whereSome readers

• Reviews when merging Google locations

  Reviews from the location being merged are transferred to the location it is being merged with.  You can confirm this by double-checking that the same reviews are being shown under the official and published locations on Google. When merging pages, you will not loose your previous reviews.Few readers

• How to merge two locations on Google

  Find the location you want to mark as a duplicate on google and press "Edit your business information" Choose "Remove this place - mark as closed, non-existent or duplicate" Click "Select a reason" ![](https://storage.crisp.chat/users/helpdesk/websFew readers