FAQ | PinMeTo Help Center

Facebook

I don't have access to a Facebook page, how can I get it?
If you’ve lost admin access to a page, or if you find a page that should belong to your business/organization, but is owned by another user, you can start an admin dispute with Facebook. In order to proceed with an admin dispute, you must provide the following: Page URL Requestor Name Requestor Facebook User ID Requestor Contact Email Please describe the relationship of the Requestor to the Page (and authority to request a change in the person(s) who manage the Page, as applicable).Some readers
How do I make someone an admin on a location page?
In order to make anyone an admin on your location page, there are two different processes: New Pages Experience Switch to the page you would like to add an admin to. Go to Settings. Go to New Pages Experience Go to Page Access (https://stoFew readers
How to change username on Facebook
As long as you have access to the page and a direct admin role on that page, you can change the username on the page very effortlessly. New Pages Experience Go to your Facebook Page Go to Settings Under “General Page settings” go to “Username” and click “Edit” (https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2023-06-19-at-170331hha1Few readers
How to merge two pages on Facebook?
We can help you merge pages on Facebook; however, before we can proceed we need you to add one of PinMeTo's onboarding managers to be a direct admin on the pages you want to merge. That is, we need to be admins on both the page you want to keep and the page you want to delete. If you do not own one of the pages, you need to get access to it first. Note: Although the rating, likes and check-ins are merged, the content – posts and comments – will be lost. The page you want to merge needs tFew readers
How to change name on a Facebook page
As long as you have access to the page and a direct admin role on that page, you can request a name change on the page. New Pages Experience Go to your Facebook Page Go to Settings Under “General Page settings” go to “Name” and click “Edit” Click “RFew readers
How do I hide or delete a comment from a post on my Facebook Page?
When you hide a comment from a post on your Page, the comment will only be visible to the person who wrote it and their friends. When you delete a comment from a post on your Page, the comment will be permanently removed from the post. To hide or delete a comment from a post in Conversations: Click the three dots under the comment Click and select Delete comment or Hide comment. (https://storage.crisp.chat/users/helpdesk/website/e374847f4bdcf800/a8020914-2Few readers
Why can't I find the Facebook page when I search for it?
9 out of 10 times, this happens because the page is new, and it takes time before it gets prioritized in the Facebook search. You will need to try to increase the page's activity and help the page appear higher in search by posting on the page, accumulating more likes, promoting it through ads, etc.Few readers
How to add existing Facebook pages to the store location structure on Facebook
There are two different types of Facebook pages, the Classic Pages and the New Page Experience pages. To add already existing Facebook pages to the store location structure on Facebook, you need to: Be a direct administrator in the page. Have administrator rights in the business manager. Go to Store Locations. Click "Add Store". Choose the option that is more suitable to you. You can choose tFew readers
Has your Facebook Account been hacked?
Has your Facebook Account been hacked? If you find yourself in the unfortunate situation where your Meta business account has been hacked, acting quickly is crucial. Here's what you need to do: 1. Attempt to Login and Change Your Password: First, try to log into your account. If you can access it, immediately change your password to something strong and unique. 2. Check Your Email for Security Alerts: Meta sends alerts to your email if unusual activity is detected. Follow aFew readers
Facebook Location Structure
With Facebook Locations, you can connect and manage all of your locations on Facebook. When you have the proper location structure in place, this tool lets you quickly add new location Pages, edit information for existing locations, and manage all your locations from one central place: PinMeTo! How to find store location pages Go to the Meta Business Suite Go to settings (https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2023-06-19-at-13544g5supl.Some readers

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