March 2023

• Introducing Facebook Reels!

  Introducing Facebook Reels on PinMeTo! With PinMeTo, you can now post your videos directly from the Posts tab in the Posts section. Here's a guide to help you post Facebook Reels using PinMeTo.Few readers

February 2023

• Google API Update - How it affects your experience and what you should do

  Google API Update - How it affects your experience and what you should do Google is phasing out one of their APIs, which means that services connected with Google, such as PinMeTo, will need to make a few changes to their own platforms. What’s happening now? Presently, Google is in the process of dividing its API into multiple individual APIs, wFeatured

• This is Reel! Introducing Instagram Reels on PinMeTo!

  This is Reel! Introducing Instagram Reels on PinMeTo! With PinMeTo, you can now post your videos directly from the Posts tab in the Posts section. Here's a guide to help you post Instagram Reels using PinMeTo.Few readers

• New Directory: Seznam

  New Directory: Seznam PinMeTo now integrates with Seznam, making it possible to target your locations in the Czech Republic! Seznam.cz is a widely used web portal and search engine in the Czech Republic. Click here to know more!Few readers

• New Feature - Posts - Turn on/off your Instagram comments

  PinMeTo now gives you the option to turn on / off comments for your Instagram posts from PinMeTo Places. This helps prevent spam and unwanted engagement, maintain a positive environment, and control the message and brand image. PinMeTo makes it easy to enable / disable comments on both new and old posts through editing. For more information, please check this article (https://help.pinmeto.com/en/article/enable-disable-comments-on-instagram-posts-91l442/?bust=167Few readers

November 2022

• Service-Area Business Locations are now available on Bing

  Service-Area Business Locations are now available on Bing Service-Area Business Locations has been a feature compatible with PinMeTo for a while now. We're happy to announce you may now add and edit your Service-Area Business Locations also on Bing! For more information and details about this feature, check out this article. (https://storage.crisp.chat/users/helpdesk/websFeatured

• Product Update - Listings - Download / Export to .xlsx File Format

  You can now download your Listings Insights to .csv and .xlsx file formats. Learn how to download your files here.Few readers

January 2023

• Instagram Carousel Posts

  Posts Update! You may now create and publish Instagram Carousel Posts with images and videos using PinMeTo! Please check how to create a carousel here!Few readers

• Facebook and Instagram Mentions / Tags in Conversations

  Facebook and Instagram Mentions / Tags in Conversations Update - from now on, every time someone mentions / tags your brand page or local pages on Facebook and on Instagram, that post will show up in Conversations. Check out this new feature here.Few readers

September 2022

• Call-To-Action on Facebook Posts

  Call-To-Action on Facebook Posts The Call-To-Action (CTA) is an exceptional feature you can use to make your posts stand out. These come in handy when you want to guide your audience to external pages, like your website, your booking system, a campaign you’re promoting or even your company phone number to get more calls. Call to Actions are a special feature you can use while posting on Facebook using PinMeTo. It will add additional information to your content that will shorteFeatured

• Call-To-Action on Google Posts

  Call-To-Action on Google Posts The Call-To-Action (CTA) is an exceptional feature you can use to make your posts stand out. These come in handy when you want to guide your audience to external pages, like your website, your booking system, a campaign you’re promoting or even your company phone number to get more calls. The Call-To-Action is a special feature introduced by Google to their Location Posts. It will add additional information to your content that will shorten the pFeatured

October 2022

• How To Create an Offer on Google Posts

  How To Create an Offer on Google Posts Everybody loves a good discount! Offers are great to engage with your audience, play with your sales strategy and reach more and more clients and their friends. With Google Posts you can promote your special Offers easily and do that using our PinMeTo platform, Places. To create an Offer: Go to the Posts section of PinMeTo. Then, cliFeatured

• Setting up Place Page URLs

  Product Update - Setting up Place Page URLs Learn how to set up Attribute Links, Place Page URLs or Local Business Links on Google with PinMeTo. It's incredibly easy, and you can even track the user behavior and get valuable insights. Check out the full article here.Few readers

July 2022

• Conversations - Email notification - 5th July

  It is now possible to receive email notifications for new conversations or when assigned to a conversation.Few readers

• Posts - Insights - Saved Filters - 23rd July

  We have released Filtering for Insights in our Posts product. To get more information on how to use them please go to this article!Few readers

June 2022

• Creating and Editing Service-Area Business Locations

  Creating and Editing Service-Area Business Locations PinMeTo can specify your location / Service-Area on Google and Bing as a storefront, a storefront with a Service-Area, or a Service-Area only. We’ll release this feature for more networks soon. What’s a Service-Area Business? A Service-Area Business visits or delivers to customers directly, but doesn't serve customers at their business address. Can I modify my existing locations?Some readers

• Posts - Edit Google Post - 28 June

  It is now possible to edit a published post on google. You will be able to edit Title, Language, Image, Message, and Call to action for the post.Few readers

May 2022

• Conversations - Link to a Trustpilot Business Manager from Conversations - 5th May

  Our users can now link directly to their Trustpilot Business Manager from our Conversations product. Each Trustpilot review will have a button that will allow users to quickly get access to the features that Trustpilot doesnt offer via the API.Few readers

• Conversations - Instagram Direct Messages - 13th May

  This one has been asked for - and now it's finally here! We've already made it possible to create a location structure for your instagram accounts in PinMeTo. Now it's also possible to use Conversations to handle all your DM's from one place! If you don't have access to PinMeTo Conversations yet, reach out to our support and we'll give you a walkthrough on how to actiFew readers

• Posts - Scheduling of Google Posts - 18th May

  Users can now schedule Google Posts in advance through our Posts product. For more information about Google Posts check out our help article.Few readers

April 2022

• Conversations - FB Directs Messages can now be replied within 7 days - 10th April

  Facebook recently gave the approval for our users to reply to their FB direct messages within 7 days compared to 24h previously. This will give our users a chance to get back to their customers even if they were to reply a little later. Given that, our advice is to always strive to reply to your customers as soon as possible in order to keep the customer satisfaction high.Few readers

March 2022

• Posts - Duplicate Posts for Google and Instagram - 16th March

  Users can now use content from previous posts to create new ones for Google and Instagram. So far this feature was available for Facebook but now covers all three networks. Deleted posts can also be used to create new ones. To do all this, simply select a post from the Posts list and click on the duplicate Icon on the right hand side of your screen and you will be directed to the Create Posts Page with all the details prefilled from the previous post. (https://storage.crisp.chat/usersFew readers

February 2022

• Conversations - Instagram Comments - 28th February

  You can now review and reply to your Instagram comments, mentions, and tags in media through our Conversations product. For complete instructions on how to enable Instagram for Conversations, please read the article below. https://help.pinmeto.com/en/articles/3765706-listen-respond-instagramFew readers

• PinMeTo is now available in Polish - 14th February

  Our products are not available in Polish language. To switch to Polish, simply navigate to User Settings - Language Select Polski and click Save.Few readers

• Conversations - Desktop Notifications - 2nd February

  PinMeTo Listen & Respond users can now easily stay updated about their brand's online presence, with PinMeTo desktop notifications! Enable desktop notifications by logging in and finding "Desktop Notifications" under the user settings tab in the top right. (https://storage.crisp.chatFew readers

January 2022

• Conversations - Insights - Brand page selector - 20th January

  We have added a brand page selector to the Insights filters in our Conversations product which will allow users to get more value of our Insights and understand better how their brand pages are performing.Few readers

December 2021

• Conversations - Internal Notes - 10th December

  This is a functionality that’s been on many of our users' ‘wish lists’, so we're happy to announce the release of this new feature. Internal notes enable more efficient internal communication, which leads to faster and more accurate response in supporting your customers. With internal notes, you have the chance to communicate with your colleagues around a matter before answering the customer, and without the customer being able to see your internal communications. (httpsFew readers

• Conversations - 'Search' function' - 1st December

  Our Conversations product now offers the option now for users to be able to use free text search in order to filter the list of conversations they have. We hope you enjoy the feature and if you have any questions, please do not hesitate to contact us.Few readers

November 2021

• TomTom Partnership - 8th November

  TomTom is a global leader in navigation and mapping products, and the creator of the first Portable Navigation Device. PinMeTo now integrates with TomTom, so your location info will be seen by users of TomTom's GPS devices.Some readers

• Handling Address Verification - 20th November

  Our new interface for handling address verifications will make it easier to keep all of your address info synced. It will appear when there are differences between your address info and on Google & our PinMeTo master data, prompting you to manually verify which is correct. Here is how it works.Few readers

• PinMeTo platform now available in more languages - 5th November

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October 2021

• Listings - Huawei API Integration - 21st October

  We have made an API integration with Huawei giving us the possibility to send and receive data from the directory which helps us to make sure that the correct data is on the directory at any time. From now you will be able to handle conflicts for that directory as wellFew readers

September 2021

• Listings - Google Review Link - 23rd Sep

  Users can now see a Google review link in every location detail and use that link to send to customers so that they can leave a Google review on that particular location. We also offer the option to generate a QR code from this link so that our customers can print it and put it in their locations so that their customers can scan the QR and easily leave a review. To do this just simply navigate to Listings - Locations - Select a location and scroll till you see the following: (https://sFew readers

August 2021

• Conversations - Reply as Direct Message for Facebook - 20th August

  We recently released a new feature that makes it possible to send a direct message to your costumers from a Facebook comment or a User Post, instead of replying publicly. This feature will give you the opportunity to interact better with your costumers and give them a more personal costumer service. To be able to send a direct message to the user, the comment or post cannot be oFew readers

• Listings - New Business Directory - Huawei - 21 August

  You can now opt-in to have Listings update your business info with Huawei, a phone company with an 18% market share of mobile devices in Europe. Please note this is opt-in only. Feel free to contact us if you want to opt-in and we will assist you.Few readers

July 2021

• Conversations - Insights - Saved Filters - 1st July

  We have released Filtering for Insights in our Conversations product. To get more information on how to use them please go to this article!Few readers

June 2021

• Listings - Media Review - Additional Filtering - 20th June

  We have released an additional 3 filtering options for you to use in our Media Review feature to help you configure your workflow much better. Uploaded by Media type, video/image Action taken: flagged or notFew readers

May 2021

• Listings - Media Review - 28th May

  The new Media Review feature in Listings gives you an overview of the pictures on all your Google locations – in one place! From Media Review, you're also able to delete media you've uploaded to Google, report media uploaded by Google users, and see important info about the media – like upload date, views, and location – at a glance. For more info, check out our help page articlFew readers

• Posts - Post filters - 7th May

  Sort your past posts by country, region, city – or any other grouping you'd like! Say you want to review how you've been communicating from your German Facebook pages, or your Berlin locations' Instagram accounts – now, Posts makes it easy! Posts users now have the ability to filter posts, and to save those filters for quicker future usage. For more info, check out our help pageFew readers

April 2021

• Posts - Instagram Posts and Insights - 30th April

  Posts now supports Instagram posts & insights! If you're already a Posts user, you can begin posting as soon as your local Instagram pages are connected to PinMeTo (more info). If you aren't currently using our Posts product, gFew readers

March 2021

• Listings - Insights - Saved filters - 5th March

  You asked, we listened: we've just released filtering for insights in Listings! These filters let you view your location listing insights by picking single locations, or grouping by city, postcode, region, or country – helping you understand when & where your local SEO efforts are paying off, so you can refine your strategy! Try them now, or find out more info in our help centerFew readers

February 2021

• Posts - Instagram Posts - 19th February

  How could I use this? Say you’re running a campaign offering discounts at all of your locations in a certain country. You can now share an Instagram post to all of that country’s locations with an image announcing the sale, then you could use Post’s smart fields to add store-specific details – like address or phone – to the description text of each post. This is 100% automated, so you only have to click “Post” once and every Instagram account will get a personalized post! If you wouldFew readers

• Conversations - Saved Replies - 5th February

  Now you can more quickly reply to customers, using saved replies for your most common questions! How it worksFew readers

January 2021

• Conversations - Saved Filters - 29th January

  Streamline your reputation management workflow: our new saved filters option makes it easier to group Conversations' inbox by region, language, type, or any other label you like. Find out moreFew readers

December 2020

• Template tags for Google Posts in our Posts product - 3rd December

  Template tags are now available for Google Posts in our Posts product! These tags allow you to bulk tailor your texts by location. For example: PinMeTo's office for country is located in city Turns into: PinMeTo's office for Portugal is located in Lisbon More information on how to use them here.Some readers

• Listings - Export filtered locations - 17th Dec

  You can now export locations lists sorted by filters, directly from the locations list. For example, if you need a list of all of your locations in a particular city, region, or country, you can apply a filter in the locations list then download the filtered locations.Few readers

November 2020

• Locations Selector - Update info for groups of locations - 20th November

  It’s now easier to update info for groups of your locations! For example, changing phone numbers for all of your locations in a certain country. Simply group these locations into a saved filter in the locations list, pick one of the locations and update the info, then select “update many” and choose to use the saved filter. How to create filters articleFew readers

• Template tags now in Listings - 6th November

  You asked, we listened: template tags are now available in Listings! Formerly limited to Location Posts, these tags allow you to bulk tailor your descriptive texts by location. For example: PinMeTo's office for country is located in city Turns into: PinMeTo's office for Portugal is located in Lisbon More information on how to use them here.Few readers

October 2020

• Listings - API Differences - 7 October 2020

  Customers that use their API to send data to PinMeTo can now handle API differences. With a few simple clicks, users can clear any discrepancies between their API and PinMeTo's master data. Here's how.Few readers

• Listings - Locations List - Saved Filters - 5th October

  PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters to the Locations List in Listings. This will help you more quickly find locations, and better configure how you work with them. Here's how to do it: Locations List - Saved filtersFew readers

September 2020

• Listings - Directories - Detail view - 8th September

  Our Listings - Directories List now provides more information and gives control to you over your directories. Each directory in the Directory List is now clickable and provides valuable information regarding the directory as well as the option to Connect/Disconnect.Some readers

• Listings - Search Options - 25th September

  Now you can find your locations faster in our Locations list. You may read the following article on how to do it.Few readers

August 2020

• Posts - Import external Facebook, Instagram, and Google posts - 20 August

  PinMeTo users can now view their external posts from Facebook, Instagram, and Google directly in our Posts product. This allows you to see an overview of all the posts from all of your location pages and brand pages, and gives you more control over your global social media presence. Here is how: https://help.pinmeto.com/en/articles/4358901-location-posts-import-external-facebook-instagram-and-google-posts (https://help.pinmeto.com/en/articles/4358901-location-posts-import-external-facebook-iFew readers

July 2020

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June 2020

• Conversations - Desktop Notifications for Trustpilot reviews - 8th June

  Conversations users can now receive Desktop Notifications for new Trustpilot reviews. Here's how: Open PinMeTo Places to Conversations Click on the Account Settings icon and select ''Desktop Notifications'' Select the option for "New Trustpilot review" and click save. (https://storage.crisp.chat/usersFew readers

May 2020

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April 2020

• Listings - ''Temporary closed'' option for locations - 6th April

  You can now mark your locations "Temporarily Closed" on networks like Google, Facebook, and Foursquare using Listings. Here's how.Few readers

• Posts - Google Posts - 7th April

  You can now post to to Google via Posts. More details on how to do it you can in the following article.Few readers

• Listings - Factual - 1st April

  Factual is a location data company that helps marketers and their organizations use locations to better understand, reach, and engage consumers. PinMeTo has now partnered with Factual, and we will be sending our data to them on a regular basis to ensure your locations are easier to discover by potential customers.Few readers

March 2020

• Listings - Directories List - 20th March

  In our Listings product, you can now navigate to Directories, where you will find a list of all the directories that are available to you. The 'Type' column represents the type of connection Places has with the Directory. Two arrows: Direct two-way connection. PinMeTo pushes data to the directory and the directory pushes data to PinMeTo. We know what data is in the directory! One arrow: One way connection. PinMeTo submits the data to the directory but has no feedback about if it's pubFew readers

• Places - User Settings - Edit your name - 13th March

  We have added a small feature where users can navigate to User Settings and edit their name, in case it has been misspelled or changed.Few readers

February 2020

• Listings - Locations List Improvements - 26th February

  We have improved the way you see Locations List in Listings. Now, the location details are in separate columns, and every column on the list is sortable, allowing you to more quickly and easily find the location you're looking for.Few readers

January 2020

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December 2019

This section contains no articles.

November 2019

• Conversations - Google Q&A - 16th November

  There’s a social function in Google Maps which allows you to ask and answer questions about a place or business. These questions can be responded to by both Business Owners and users (local guides). The usage of Google Q&A varies between markets, but it's growing steadily, and its relevance for both customer service and Google ranking is undeniable. Now you can handle your Google Q&As through our Conversations product and improve the way you deliver customer services. (https://storage.crispFew readers

• PinMeTo partners with HERE - 22nd November

  We are proud to announce our new partnerships with HERE, one of the leading providers of location mapping and navigation services for in-car navigation systems. Today, approximately 70-80% of all cars equipped with an in-car navigation system are using HERE Maps, and with PinMeTo you can now be assured that your locations are published to HERE. HERE Maps is also a popular phone app.  (https://storage.crisp.chat/users/helpdesk/website/ba9a383f6bc67000/Few readers