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Product Updates
Learn about what's new in Places
July 2022
Conversations - Email notification - 5th July
It is now possible to receive email notifications for new conversations or when assigned to a conversation.
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June 2022
Posts - Edit Google Post - 28 June
It is now possible to edit a published post on google. You will be able to edit Title, Language, Image, Message, and Call to action for the post.
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Listings - Service Areas - 23 June
We have some Summer news for you! From now on, you can specify your location on Google as a storefront, a storefront with a service area, or a service area only. We’ll release the feature for more networks soon. What’s a Service-Area business? A business that visits or delivers to customers directly, but doesn't serve customers at their business address. Is this about
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May 2022
Conversations - Instagram Direct Messages - 13th May
This one has been asked for - and now it's finally here! We've already made it possible to create a location structure for your instagram accounts in PinMeTo. Now it's also possible to use Conversations to handle all your DM's from one place! If you don't have access to PinMeTo Conversations yet, reach out to our support and we'll give you a walkthrough on how to acti
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Conversations - Link to a Trustpilot Business Manager from Conversations - 5th May
Our users can now link directly to their Trustpilot Business Manager from our Conversations product. Each Trustpilot review will have a button that will allow users to quickly get access to the features that Trustpilot doesnt offer via the API.
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Posts - Scheduling of Google Posts - 18th May
Users can now schedule Google Posts in advance through our Posts product. For more information about Google Posts check out our help article.
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April 2022
Conversations - FB Directs Messages can now be replied within 7 days - 10th April
Facebook recently gave the approval for our users to reply to their FB direct messages within 7 days compared to 24h previously. This will give our users a chance to get back to their customers even if they were to reply a little later. Given that, our advice is to always strive to reply to your customers as soon as possible in order to keep the customer satisfaction high.
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March 2022
Posts - Duplicate Posts for Google and Instagram - 16th March
Users can now use content from previous posts to create new ones for Google and Instagram. So far this feature was available for Facebook but now covers all three networks. Deleted posts can also be used to create new ones. To do all this, simply select a post from the Posts list and click on the duplicate Icon on the right hand side of your screen and you will be directed to the Create Posts Page with all the details prefilled from the previous post. ![](https://storage.crisp.chat/users
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February 2022
Conversations - Desktop Notifications - 2nd February
PinMeTo Listen & Respond users can now easily stay updated about their brand's online presence, with PinMeTo desktop notifications! Enable desktop notifications by logging in and finding "Desktop Notifications" under the user settings tab in the top right. . If you aren't currently using our Posts product, g
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March 2021
Listings - Insights - Saved filters - 5th March
You asked, we listened: we've just released filtering for insights in Listings! These filters let you view your location listing insights by picking single locations, or grouping by city, postcode, region, or country – helping you understand when & where your local SEO efforts are paying off, so you can refine your strategy! Try them now, or find out more info in [our help center
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February 2021
Posts - Instagram Posts - 19th February
How could I use this? Say you’re running a campaign offering discounts at all of your locations in a certain country. You can now share an Instagram post to all of that country’s locations with an image announcing the sale, then you could use Post’s smart fields to add store-specific details – like address or phone # – to the description text of each post. This is 100% automated, so you only have to click “Post” once and every Instagram account will get a personalized post! If you would
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Conversations - Saved Replies - 5th February
Now you can more quickly reply to customers, using saved replies for your most common questions! How it works
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January 2021
Conversations - Saved Filters - 29th January
Streamline your reputation management workflow: our new saved filters option makes it easier to group Conversations' inbox by region, language, type, or any other label you like. Find out more
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December 2020
Template tags for Google Posts in our Posts product - 3rd December
Template tags are now available for Google Posts in our Posts product! These tags allow you to bulk tailor your texts by location. For example: PinMeTo's office for [country] is located in [city] Turns into: PinMeTo's office for Portugal is located in Lisbon More information on how to use them here.
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Listings - Export filtered locations - 17th Dec
You can now export locations lists sorted by filters, directly from the locations list. For example, if you need a list of all of your locations in a particular city, region, or country, you can apply a filter in the locations list then download the filtered locations.
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November 2020
Locations Selector - Update info for groups of locations - 20th November
It’s now easier to update info for groups of your locations! For example, changing phone numbers for all of your locations in a certain country. Simply group these locations into a saved filter in the locations list, pick one of the locations and update the info, then select “update many” and choose to use the saved filter. How to create filters article
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Template tags now in Listings - 6th November
You asked, we listened: template tags are now available in Listings! Formerly limited to Location Posts, these tags allow you to bulk tailor your descriptive texts by location. For example: PinMeTo's office for [country] is located in [city] Turns into: PinMeTo's office for Portugal is located in Lisbon More information on how to use them here.
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October 2020
Listings - Location detail conflicts - 16th October
You can now get a location-by-location view of conflicts in your business information, giving you a more complete picture of your locations’ status across networks & directories! Find the new conflicts reports in your Locations List.
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Listings - Locations List - Saved Filters - 5th October
PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters to the Locations List in Listings. This will help you more quickly find locations, and better configure how you work with them. Here's how to do it: Locations List - Saved filters
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Listings - API Differences - 7 October 2020
Customers that use their API to send data to PinMeTo can now handle API differences. With a few simple clicks, users can clear any discrepancies between their API and PinMeTo's master data. Here's how.
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September 2020
Listings - Directories - Detail view - 8th September
Our Listings - Directories List now provides more information and gives control to you over your directories. Each directory in the Directory List is now clickable and provides valuable information regarding the directory as well as the option to Connect/Disconnect. I
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Listings - Search Options - 25th September
Now you can find your locations faster in our Locations list. You may read the following article on how to do it.
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August 2020
Posts - Import external Facebook, Instagram, and Google posts - 20 August
PinMeTo users can now view their external posts from Facebook, Instagram, and Google directly in our Posts product. This allows you to see an overview of all the posts from all of your location pages and brand pages, and gives you more control over your global social media presence. Here is how: [https://help.pinmeto.com/en/articles/4358901-location-posts-import-external-facebook-instagram-and-google-posts](https://help.pinmeto.com/en/articles/4358901-location-posts-import-external-facebook-i
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July 2020
This section contains no articles.
June 2020
Conversations - Desktop Notifications for Trustpilot reviews - 8th June
Conversations users can now receive Desktop Notifications for new Trustpilot reviews. Here's how: Open PinMeTo Places to Conversations Click on the Account Settings icon and select ''Desktop Notifications'' Select the option for "New Trustpilot review" and click save. ![](https://storage.crisp.chat/users
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May 2020
Listings - Conflicts for ''Temporarily closed'' - 14th May
You can now handle conflicts regarding the Temporarily closed status of your locations in order to keep all your data correct and up to date. Here is how
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April 2020
Posts - Google Posts - 7th April
You can now post to to Google via Posts. More details on how to do it you can in the following article.
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Listings - Factual - 1st April
Factual is a location data company that helps marketers and their organizations use locations to better understand, reach, and engage consumers. PinMeTo has now partnered with Factual, and we will be sending our data to them on a regular basis to ensure your locations are easier to discover by potential customers.
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Listings - ''Temporary closed'' option for locations - 6th April
You can now mark your locations "Temporarily Closed" on networks like Google, Facebook, and Foursquare using Listings. Here's how.
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March 2020
Places - User Settings - Edit your name - 13th March
We have added a small feature where users can navigate to User Settings and edit their name, in case it has been misspelled or changed.
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Listings - Directories List - 20th March
In our Listings product, you can now navigate to Directories, where you will find a list of all the directories that are available to you. The 'Type' column represents the type of connection Places has with the Directory. Two arrows: Direct two-way connection. PinMeTo pushes data to the directory and the directory pushes data to PinMeTo. We know what data is in the directory! One arrow: One way connection. PinMeTo submits the data to the directory but has no feedback about if it's pub
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February 2020
Listings - Locations List Improvements - 26th February
We have improved the way you see Locations List in Listings. Now, the location details are in separate columns, and every column on the list is sortable, allowing you to more quickly and easily find the location you're looking for.
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January 2020
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December 2019
This section contains no articles.
November 2019
Conversations - Google Q&A - 16th November
There’s a social function in Google Maps which allows you to ask and answer questions about a place or business. These questions can be responded to by both Business Owners and users (local guides). The usage of Google Q&A varies between markets, but it's growing steadily, and its relevance for both customer service and Google ranking is undeniable. Now you can handle your Google Q&As through our Conversations product and improve the way you deliver customer services. 