Trustpilot in Conversations

Trustpilot is the world’s largest independent review platform for online shopping and services. PinMeTo's customers can check and reply to Trustpilot reviews in the Reviews and Conversations apps. 

Step-by-step guide to responding to Trustpilot reviews

In order to be able to manage your Trustpilot ratings and reviews, you need to do the following:

Have the Conversations or Reviews product activated on your PinMeTo account

Have an account with Trustpilot

Contact PinMeTo Customer Success Team to activate Trustpilot for you in PinMeTo

Navigate to Listings - Brandpages - Connect and find Trustpilot in the list of Networks

Connect your Trustpilot account with PinMeTo

Navigate to our Conversations product and filter on Trustpilot



Users that will support Trustpilot will need to be in the ''All locations'' access rights group in Conversations. This can be changed via Account Settings - Access Manager.

Start replying to your Trustpilot ratings and review.

Additional information you need to know about Trustpilot:

Trustpilot works on Brand and Location level. To handle locations via Truspilot you need to have one of the following Trustpilot plans (Free, Plus, Premium, Advanced, and Enterprise)
PinMeTo receives new data from Trustpilot every 20 minutes so there will be a certain delay between a rating/review made on Trustpilot and it appearing in Reviews* or Conversations.
You can connect Trustpilot to PinMeTo with the Free Trustpilot plan. But you can only match our location structure if you have one of the Plus, Premium, Advanced, or Enterprise plans; and the Location Reviews add-on Module.

You can find more information about Trustpilot here.

Updated on: 25/02/2025