Conversations and Reviews - Sentiment Analysis
The AI-powered Sentiment Analysis in Conversations and Reviews will automatically detect sentiment for your conversations. Once enabled the sentiment selector will automatically populate and sentiment scores will appear in the dropdown. If the system is unable to detect the sentiment or you want to change it you can manually select one. The detection only happens for the first message. If you feel the sentiment has changed during the conversation you can change it if you wish. Another workflow would be to create a label like "Sentiment changed" or similar and use that to track these. Filtering by Sentiment makes it easy to Bulk Reply or in other ways manage conversations based on mood.
How to enable Sentiment Analysis
Sentiment Analysis, alongside all other AI related features can be enabled by account owners in Account Settings, under Features > Reviews & Conversations > Sentiment Analysis.
Filtering
To filter by Sentiment in your Inbox and Insights views select one or more in the Sentiment section in the filter.
Updated on: 27/06/2024
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