Conversations and Reviews insights

Conversations and Reviews insights are broken down into different categories shown on separate pages:

• Performance insights - This pages shows the number of new conversations received and some metrics that measure your team's output.
• Reputation insights - This page shows your most important reputation insights, such as your customer rating and how this has changed over time.

1. You can access insights by clicking Insights in the left-hand menu in the app.

2. To see a different insights page, click the page name in the left-hand menu.

Updated on: 16/01/2025