Conversations - Insights
New conversations
It shows the total amount of conversations in our Conversations product for the selected period
It compares the amount of new conversations you had during the previous period of 'x' days to your currently selected period of 'x' days
It shows the total amount of conversations per day for the selected period
Conversations per type
It shows the total amount of conversations in our Conversations product for the selected period
It compares the amount of new conversations you had during the previous period of 'x' days to your currently selected period of 'x' days
It shows the amount of conversations per type per day for the selected period
It shows the total amount of conversations per type for the selected period
Currently we have the following types of conversations:
Comments - Facebook
Reviews - Google and Facebook
User Posts - When a user posts something on your page - Facebook
Q&A - When a user asks or answers a question on your page - Google
Conversations replied to
It shows the total amount of conversations that you have replied to in our Conversations product for the selected period
It compares the amount of conversations that you have replied to during the previous period of 'x' days to your currently selected period of 'x' days
It shows the amount of conversations you have replied to per day for the selected period
Closed conversations
It shows the total amount of conversations that you have closed in Listen&Respond for the selected period
It compares the amount of conversations that you have closed during the previous period of 'x' days to your currently selected period of 'x' days
It shows the amount of conversations you have closed per day for the selected period
Median first response time
It shows the median first response time for the selected period
It compares the median first response time during the previous period of 'x' days to your currently selected period of 'x' days
It shows the median first response time per day for the selected period
Median time to close
It shows the median time to close a conversation for the selected period
It compares the median time to close a conversation during the previous period of 'x' days to your currently selected period of 'x' days
It shows the median time to close a conversation per day for the selected period
Updated on: 30/10/2023
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