New conversations

It shows the total amount of conversations in our Conversations product for the selected period

It compares the amount of new conversations you had during the previous period of 'x' days to your currently selected period of 'x' days

It shows the total amount of conversations per day for the selected period



Conversations per type

It shows the total amount of conversations in our Conversations product for the selected period

It compares the amount of new conversations you had during the previous period of 'x' days to your currently selected period of 'x' days

It shows the amount of conversations per type per day for the selected period

It shows the total amount of conversations per type for the selected period

Currently we have the following types of conversations:

Comments - Facebook

Reviews - Google and Facebook

User Posts - When a user posts something on your page - Facebook

Q&A - When a user asks or answers a question on your page - Google



Conversations replied to

It shows the total amount of conversations that you have replied to in our Conversations product for the selected period

It compares the amount of conversations that you have replied to during the previous period of 'x' days to your currently selected period of 'x' days

It shows the amount of conversations you have replied to per day for the selected period



Closed conversations

It shows the total amount of conversations that you have closed in Listen&Respond for the selected period

It compares the amount of conversations that you have closed during the previous period of 'x' days to your currently selected period of 'x' days

It shows the amount of conversations you have closed per day for the selected period



Median first response time

It shows the median first response time for the selected period

It compares the median first response time during the previous period of 'x' days to your currently selected period of 'x' days

It shows the median first response time per day for the selected period



Median time to close

It shows the median time to close a conversation for the selected period

It compares the median time to close a conversation during the previous period of 'x' days to your currently selected period of 'x' days

It shows the median time to close a conversation per day for the selected period

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