There’s a social function in Google Maps which allows you to ask and answer questions about a place or business. These questions can be responded to by both Business Owners and users (local guides). The usage of Google Q&A varies between markets, but it's growing steadily, and its relevance for both customer service and Google ranking is undeniable.

Now you can handle your Google Q&As through our Conversations product and improve the way you deliver customer services.

Was this article helpful?
Thank you!